Return and Refund Policy


Thanks for shopping at 8899shop.com.

Payment methods

8899shop.com accepts payment by the following methods: PAYPAL, MasterCard, VISA, American Express, Discover,.

Payment can be made through PayPal and we accept MasterCard, VISA, American Express, Discover,.

Delivery note

Product name, price and quantity will be printed on the delivery note for logistic purpose or in compliance with the laws and requirements for registration or import documentation of the place of destination.

 

Place of delivery:

 

Free shipping for regions in the United State of America while a fee of $7 will be charged on each order as an international shipping service for any regions outside the country.

 

Arrangement for delivery

If payment is made by credit card or PayPal, two days are needed for confirmation.

Delivery time (upon confirmation of payment)

U.S.A: approximately 3-7 working days

China, Hong Kong, Taiwan and Macau: approximately 10 – 15 working days

All other regions: approximately 30 working days as more time is needed for logistics

Tracking order

Upon delivery, customers will be notified of the date of dispatch, delivery code as well as the website for tracking the delivery.

Note: Please check the goods carefully prior to signing for acceptance, no return will be accepted thereafter.

Online fraud prevention

In order to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity, 8899shop.com will screen all orders on a daily basis as part of the order processing procedures and reserves the right to withhold from or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. 8899shop.com may request a copy of the monthly bank statement from the purchaser to verify the payment and our customer service may also contact the purchaser for confirmation of the order. We also reserve the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.

Customs and tax

If the products are to be shipped to a region (including China) or country outside U.S.A, you will be considered the importer of the products and may have to pay for surcharge, tax or registration or import permit on the products to such destinations. These charges and application for documents are subject to the regulations of the shipping destination. 8899shop.com can neither control nor estimate the amount of these charges. 8899shop.com is also not legally responsible for these payments or application procedures of documents. You should contact your local customs office for further information if you have anything uncertain regarding import duties and the laws of the country.

By clicking “continue” to complete your order, you accept the responsibility for all surcharges, taxes or matters of applying for import documents of the products ordered. If you failed to fulfill the responsibility in this representation and the products are subsequently returned to 8899shop. com, you have to bear a charge of 25% of the total price of the products to cover our shipping costs.

Note: As the surcharges, taxes or registration or import permit on the product for such destination are subject to the laws and requirements of the country of destination, we must provide the actual product value for the customs clearance In addition, some of the countries. may require attachment of a document containing product details with value outside the parcel, thus, we will not alter the product value in the custom clearance documents in any circumstances.

Tax varies in different countries, please contact the relevant authority or customs office for enquiries. By placing order on 8899shop.com, you accept the responsibility for payment of all surcharges, taxes or matters of applying for import documents of the products ordered. 8899shop. com has no control over these charges and is also not legally responsible for these payments or application procedures of documents. If you are not able to complete the transaction as a result of tax issue, you have to bear a charge of 25% of the total price of the product to cover our shipping costs.

For orders from China, if the product is subject to duties, customers can choose to pay the tax. If customers refuse to bear the tax and rejected the delivery, please inform 8899shop.com and make application to the Chinese customs office for returning the parcel . to sender as soon as possible It normally takes about 21 – 30 working days for returning the parcel, we may arrange for re-shipment or refund once we received the returned parcel.

Undeliverable orders

Occasionally ordered shipments are returned to us as a result of incorrect address, a PO Box address or hotel address, failed delivery after repeated attempts, refusal to pay tax / refusal to provide ID / failure to make import declarations or parcel refused by the recipient.

When the delivery agent returns an undeliverable package to us, we will make a refund after deducting the original shipping costs, handling fee and 25% of the total price of the product for processing the returned order. 8899Shop.com will then refund the balance within 30-45 days after it received the returned item.

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged resend shipping fee per parcel as well as the total price of the product.

Re-shipping fee is based on the original shipping method used for your purchase as well as the country / region to be delivered to.

Customer needs to provide full mailing address to avoid delay of delivery or extra charges incurred. 8899shop.com reserves the right to charge back customers who do not provide full and complete address or give wrong mailing address and in turn causing delayed delivery and extra charges.

Customer needs to notice the following:

We promise to deliver on time and to the instructed destination according to the provided address. However, if customers do not provide correct and accurate mailing address on purchase and the delivery is delayed or lost, we will also charge the customer all the charges incurred without any legal responsibilities.

If the item is out of stock, we will inform the customer as quick as we can, and arrange delayed delivery, exchange for other products or refund if necessary.

If the product is spilled over, changed in quality or damaged, due to long distance delivery which is out of our control, the responsibility does not go to 8899shop.com and we are not liable for any legal responsibilities.

Order confirmation

After successfully placing an order, you will see a page thanking you for your order, together with an Order Number. An “Order Confirmation” will be sent to your email address with all the details. If you do not see either of these, please contact us by email (services@8899shop.com

On rare occasions, an order will be successfully submitted even if you get an error message on the last step. Please contact us by email (services@8899shop.com) confirm the order.

If you do not receive the order confirmation email after a successful transaction, it may fall into junk mailbox. Check your spam or junk mailbox. The email may have blocked by your email service provider as an email spam.

Changing orders

Once an order is submitted and completed, no change can be made at this point. However, you can request a change of order or cancellation through email before the order is shipped out.

Note: Whenever you make a change of an order, the estimated delivery date will be affected No change to the ordered items or delivery address will be accepted if it is made 24 hours after the confirmation of a successful order.

Note: No changes will be accepted for orders for delivery to international regions (outside U.S.A).

If you are not entirely satified with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item need s to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. we will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card(or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable. if you receive a refund. the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us services@8899shop.com